Jul 13 2021
Customer satisfaction isn’t one single act, it is a group of actions that work together to make the experience a pleasant and satisfying one. Imagine eating at a restaurant where the food was wonderful, however the service was slow and unprofessional. Somebody was doing a good job, but the overall experience wasn’t up to par. There are three areas of service that work together to impress customers. Provide good service in these three areas, and they’ll be back… time and time again.
- Instant Response
People just don’t like to wait. When they walk out the door, they want to have the product at their fingertips. They may have taken weeks to decide on the purchase, and once the decision has been made, they want it NOW.
The best way to make customers happy is to make the product available at the point of sale, not all businesses are able to do that. Internet marketers obviously cannot provide immediate service, they can be sure to keep deliveries on time and to an absolute minimum!
- Make Buying Simple
Keep the buying process as simple as possible! Customers are just like the employees, they hate paperwork. Clicking on 20 different screens translates as paperwork. Which is annoying, time consuming, and a turn off.
Use the “easy as 1, 2, 3” idea as a selling point in the advertising campaign. Busy and tired customers take notice, and it will have results!
- Give Customers Personal Attention
Good listeners are hard to come by. The world is full of people trying to sell something, or trying to persuade people to their viewpoint. Want to make an impact? Learn to listen to the customers!
Make it easy to ask questions. It is time consuming and not much time to spare. Listening, and finding lots of questions repeated over and over again. To create a frequently asked question form, with these questions answer a lot of consumer questions can be answered without sacrificing as much of the business and employees time.
Want to make sure your customers are happy? Contact us now!
- Instant Response